Frequently Asked Questions
ebaje FAQ — answers to all your questions here
Account, bKash deposits, bonuses, games, and security — detailed answers to the most frequently asked questions from Bangladeshi players, all in one place.
ebaje is a safe and reliable online betting platform for players in Bangladesh. On this FAQ page we have provided detailed answers on everything from opening an account to depositing and withdrawing money via bKash or Nagad, the welcome bonus, VIP benefits, game rules, and responsible gaming. If your question is not here, speak with our Bengali-speaking support team via 24/7 live chat.
Account and Registration
Account
To register at ebaje, you need an active mobile number, email address, and date of birth. The registration process is carried out entirely in Bengali. If you provide the correct details, your account will be created within a few minutes. Please note that only those aged 21 or above can open an account on this platform.
No, only one account per person is allowed at ebaje. If you try to open multiple accounts using the same device or the same details, those accounts may be suspended and the balance may be forfeited. This rule is strictly enforced to ensure fair play.
If you forget your password, click the "Forgot Password?" option on the ebaje login page. A verification code will be sent to your registered mobile number or email address. Use the code to set a new password. The whole process is completed within a few minutes. If you have any trouble, contact us via 24/7 live chat.
Account verification is essential for your security. It ensures that only you can access your account and that withdrawals are sent to the right person. SSL encryption and fair play are maintained at ebaje, so the verification process is part of our secure environment.
Deposits and Withdrawals
Payments
When you deposit money from bKash to ebaje, it is generally credited to your account within a few minutes. You will receive a confirmation message once the payment is successful. There may be a slight delay during busy periods, but if it takes more than 30 minutes, please let us know via live chat.
The minimum deposit amount at ebaje is ৳500 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. Even with a small deposit, you can take full advantage of promotions and bonuses.
To withdraw using Nagad, log in to your ebaje account, go to the withdrawal section, select Nagad, and enter your Nagad number and amount. The minimum withdrawal is ৳800. Once the request is approved, the money generally arrives within 10 to 45 minutes.
ebaje generally does not charge any additional platform fee on withdrawals. However, your bKash, Nagad, or bank's own transaction charges may apply. For detailed information about fees, please visit the terms and conditions page or ask via live chat.
Withdrawals via both Rocket and bank transfer are generally processed within 10 to 45 minutes. For bank transfers, there may be a slight delay during bank office hours and on holidays. Please inform our 24/7 support team if you face any issues.
Games and How to Play
Games
Yes, cricket betting is a popular section at ebaje. You can bet on various markets across major tournaments including BPL, IPL, and the T20 World Cup. Both pre-match and live betting options are available. Betting on Bangladesh Tigers matches is also available.
To bet on BPL matches, log in to ebaje, go to the cricket section, and select a BPL fixture. Various markets are available including match winner, toss, total runs, and wickets. Review the odds and potential winnings carefully before placing a bet, and play responsibly.
RTP, or Return to Player, is the theoretical average return of a slot game, expressed as a percentage. A higher RTP means players may get more back over the long term. However, RTP is a long-term statistic — the result of each spin is completely random. All games at ebaje are operated to ensure fair play.
Yes, ebaje is fully mobile-friendly. All games can be accessed through a browser on both Android and iOS devices. Slots, fishing games, live casino, and sports betting — everything runs smoothly on a smartphone. You can enjoy the full experience right from your mobile browser without downloading a separate app.
Yes, ebaje's live casino section offers real-time dealer games from world-class providers like Evolution Gaming and Ezugi. A variety of live games are available, including Baccarat, Roulette, Blackjack, and Teen Patti. High-speed streaming makes it enjoyable on mobile as well.
Bonuses & Promotions
Bonus
ebaje gives you a 120% bonus on your first deposit when you open a new account, up to a maximum of ৳5,000. That means if you deposit ৳1,000, you can play with a total of ৳2,200. The bonus is added automatically. Before withdrawing, you must meet a 10x wagering requirement on the bonus amount.
The wagering requirement is the condition that determines how many times you must bet the bonus money before you can withdraw it. ebaje's welcome bonus has a wagering requirement of 10x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing. You can track your wagering progress in your account.
By joining ebaje's VIP program, you can earn weekly cashback. The weekly cashback rates are 0.3% at Bronze level, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum level. You can reach higher levels by playing regularly.
ebaje's VIP program has four levels — Bronze, Silver, Gold, and Platinum. Playing regularly and actively will automatically move you to higher levels. The cashback rate increases at each level, and additional benefits are added. Your current VIP status can be seen on your account dashboard.
Most bonuses can be used on slots, fishing games, and casino games. However, certain bonuses may have different game types or betting limits. The terms and conditions for each bonus are detailed in your account or on the promotions page. If in doubt, ask via live chat.
Security & Responsible Gaming
Security
Yes, ebaje is a safe and reliable platform. All transactions and personal information are protected with SSL encryption. Internationally recognized game providers are used to ensure fair play. Use a strong password to keep your account secure and do not share your login details with anyone.
No, ebaje is for people aged 21 and above only. Use of this platform by minors is strictly prohibited. If there are minors in your household, use parental controls on your device and keep your account details secure.
Yes, ebaje supports responsible gaming. You can temporarily suspend your account or self-exclude for a set period at any time. To use this feature, contact us via 24/7 live chat or at [email protected]. We always prioritize your mental well-being and financial safety.
If you feel that online gaming is having a negative impact on your life, seek help without delay. On ebaje's Responsible Gaming page, you will find self-control tips and advice on setting limits. Our support team will assist you with complete confidentiality.
ebaje's support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on the site to speak directly with an agent, or email us at [email protected]. Phone or WhatsApp support is not available — however, you will get fast and effective help through live chat.
Still have questions? Contact Support
Our Bengali-speaking support team is available around the clock — ready to resolve any issue within minutes.