🛡 Responsible Gaming Policy

Responsible Gaming at ebaje — Your Safety is Our Priority

Play knowing your limits. Use deposit limits, self-exclusion, and time-out tools at ebaje for a safe and healthy gaming experience.

Why Responsible Gaming Matters

Online gaming and betting are entertainment activities. But they stay healthy only when you play within conscious limits. ebaje believes that every player's enjoyment and safety are equally important. That is why we provide multiple responsible gaming tools on our platform, so you can always stay in control.

If gaming becomes a source of stress or financial difficulty rather than entertainment, that is a concern. At ebaje we help you recognise that line and take the steps you need. Remember — the chance of winning is always there, but the chance of losing is equally real.

Following our responsible gaming policy is not just our obligation — it is our commitment to you.

21+

Age Restriction

For players aged 21 and above only.

You must be 21 years of age or older to create an account and play at ebaje. No account will be activated without age verification. Protecting minors is our highest priority.

Our Protection Tools

ebaje offers players multiple automatic and optional protection features. These help keep your gaming habits healthy.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. Increasing a limit takes time to come into effect, but lowering one applies straight away.

Time-Out Break

If you feel you need a break, set a time-out from 24 hours up to 6 weeks. During this period you will not be able to log in to your account or place bets.

Self-Exclusion

Choose self-exclusion for a long-term break. Your account can be suspended temporarily or permanently for any period from 3 months to a permanent closure. Once this process begins it cannot be cancelled.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, the platform will ask you to take a break and the session will end automatically.

Activity Review

View your betting history, win-loss summary, and total session time at any moment. Stay aware of your spending and habits through full transparency.

24/7 Support

Contact our Bengali-language live chat support at any time. Our team is always here for any responsible gaming concerns.

How to Set Limits

Protection tools can be activated in just a few steps from your account settings.

1

Log In

Log in to your ebaje account and go to the "Account" section from the top menu.

2

Find the Responsible Gaming Section

Click the "Responsible Gaming" tab within Settings.

3

Choose a Tool

Select the tool you need — deposit limit, session time, time-out, or self-exclusion.

4

Confirm

Save the changes. Deposit limits and self-exclusion take effect immediately.

5

Get Support

If you have trouble with any step, contact live chat right away — we will help.

Deposit and Withdrawal Policy

An important part of responsible gaming is knowing your financial limits. At ebaje we make our minimum and maximum transaction details clearly available:

Minimum Deposit

৳500

A minimum deposit of ৳500 applies across all payment methods.

Minimum Withdrawal

৳800

The minimum withdrawal amount via any method is ৳800.

Withdrawal Time

10–45 minutes

Standard withdrawals are completed within 10 to 45 minutes.

Payment Methods

bKash • Nagad • Rocket

All major mobile banking services including bank transfer are accepted.

Warning: Only spend money on betting that, if lost, will not affect your daily life. Do not bet with borrowed money or with funds your family needs.

Recognise the Signs of Problem Gaming

If the following apply to you, it is time to seek help.

Pay attention: This list is for self-assessment. If more than one sign applies to you, contact us without delay or use time-out or self-exclusion.
You are spending more than your budget on betting and cannot stop.
You are placing more bets to try to recover money you have lost ("chasing losses").
You are hiding your gaming activity from family or friends.
You feel restless, irritable, or anxious when you are not gaming.
You are neglecting daily responsibilities, family, or work duties.
You are betting with borrowed money or funds borrowed from others.
You have tried to take a break from gaming but have failed repeatedly.
If any of the signs above apply to you, contact our live chat right now. Our team will help you with complete confidentiality and without judgment.

Minor Protection Policy

ebaje strictly prohibits registration and gaming by anyone under 21. Age verification is mandatory when creating an account, and additional identity documents may be requested in cases of doubt.

If there are children or teenagers in your household, use parental control software on your device. Never share your account password with anyone.

  • Always use a strong password for your account.
  • Do not hand your device to others while you are logged in.
  • Always log out after use.
  • Do not keep banking details within reach of children.

Our Commitment

ebaje believes responsible gaming is a shared responsibility. We commit to:

Never providing gaming services to minors.
Stopping all promotional communications during self-exclusion.
Keeping all gaming tools free and easily accessible.
Providing 24/7 responsible gaming support in Bengali.

Responsible Gaming — Common Questions

Find answers to the most frequently asked questions about responsible gaming here.

Lowering a deposit limit takes effect immediately. However, a request to increase a limit takes effect after a set waiting period, to prevent decisions made in the heat of the moment. This is done for your protection.

Yes. After self-exclusion is activated, any withdrawable balance in your account will be returned to your registered payment method. Contact us via live chat for more details.

A time-out is a short-term break — usually from 24 hours up to 6 weeks. Once the set period ends, the account becomes active again automatically. Self-exclusion, on the other hand, is long-term — from a minimum of 3 months up to permanent. Once self-exclusion is activated, it cannot be cancelled before the set period ends.

Start by speaking with them with empathy and listening without judgment. Let them know about ebaje's responsible gaming tools. If needed, contact our live chat — we are ready to guide family members as well.

ebaje offers 24/7 live chat support in Bengali. Click the live chat button in the bottom-right corner of any page, or write to us at: [email protected]

No. Online gaming and betting are purely entertainment activities — they are never a source of guaranteed income or a form of investment. The chance of losing on any bet is equal to or greater than the chance of winning. Only use money for betting that, if lost, will have no impact on your financial life.

Enjoy Yourself Safely

Enjoy our games, but always within your own limits. Browse the FAQ, explore games, or get direct support.

More questions? See the FAQ Browse Games View Slots Cricket Betting

Need help? Write to [email protected] or come to live chat.